Frequently Asked Questions

Everything you need to know about your Auguste order.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within Australia. International orders may take 7-14 business days depending on your location and customs processing.

What is your return policy?

We offer returns on full-priced items within 30 days of purchase. Items must be in their original condition, unworn, and with all tags attached. Please note that sale items are final sale unless faulty.

How do I care for my Auguste garments?

To maintain the longevity of our signature fabrics, we recommend a cold hand wash with mild detergent and drying flat in the shade. Always check the specific care label inside your garment.

Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and delivery timeframes are calculated at checkout based on your specific destination.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and flexible payment options including Afterpay and Klarna.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to follow your parcel's journey.